Based in Marietta, ShelfGenie has become known nationally for their innovative shelving solutions. ShelfGenie now has 46 franchises across the nation specializing in the Glide-Out custom shelving system. This company prides itself on offering the best customer service in the industry by implementing a call center that manages the customer service process from the first conversation with a potential new client to the follow up client satisfaction survey. In addition to employing a devoted and thorough staff, this customer service allows ShelfGenie to support the needs of its clients to the best of its ability. Even with having such a vast number of franchises spread across the nation, ShelfGenie has been able to maintain effective communication through its innovative and state-of-the-art WishPortal intranet system. All aspects of the business flows through WishPortal including tracking consumer contact points, servicing clients, managing employees, measuring business results, tracking the overall health of the business and projecting future growth.
ShelfGenie was able to start their own social network, helping to improve communication and training between all of the different locations. The company also assists franchises with marketing efforts through an in-house advertising agency, making it more efficient and more likely that their franchises will be successful. Providing a unique product like custom-made shelving for storage combined with superior customer service, ShelfGenie has been able to maintain constant business growth.
Although ShelfGenie has an increasing number of customers and franchises all over the country, it highly values giving back to its local communities. Over the past year, the company has chosen to actively participate in many charity events such as: the Kaiser Permanente Corporate Run, Soles4Souls, Ride to Cure Diabetes, and Home for our Troops, where they retrofitted cabinets with Glide-Outs for three veterans.
ShelfGenie has developed new ways to service their customers and employees through social network innovations and customized, diligent service. Nationally known for exceptional products, ShelfGenie continues to be a top-notch leader in the innovative storage industry. The Cobb Chamber is proud to name ShelfGenie as one of 2012’s Top 25 Small Businesses of the Year.
Business Profile:
Owner: Barry J. Falcon and P. Allan Young
Year Established: 2007
Location: Marietta
Industry: Custom Glide-Out Shelving Manufacturer
Number of Employees: 24 full-time; 4 Part-time
Percentage of Growth in 2011: 25%
Website: www.shelfgenie.com
