LOUD Security Systems Inc. can attribute its small business success by providing a higher level of customer interaction than its competitors. The company prides itself on having a small town touch while providing services on a larger organizational level. LOUD Security maintains trust with its clients by keeping lines of communication open. The company frequently updates its web page, Facebook, billing inserts and newsletters to provide clients with the latest information.
LOUD Security Systems has been in the security industry for 18 years. John Loud, president, provides his clients with access control, commercial fire alarm systems, personal emergency response for the elderly or disabled, whole-house audio and central vacuum systems. More than 40 full-time employees and four part-time employees serve more than 6,100 customers.
An innovative program of LOUD Security Systems is the 222 program. This program provides a courtesy call to each new customer two days, two months and two years after the initial system installation. The program gives great feedback for LOUD Security’s service department and keeps an open dialogue between the company and the client. LOUD Security Systems also offers email and text notification of false alarms, alarm system troubles, and entry and exit signals straight to the customer. LOUD Security is proud to be able to provide minute-by-minute information while an event is happening, giving clients peace of mind. LOUD Security Systems continues to be innovative and lead the security industry.
LOUD Security Systems is also involved in charitable organizations. In 2012, the company gave more than 350 community service hours and more than $16,350 too nonprofit organizations. LOUD Security is involved with The Bullock Hope House, Northwest Georgia YWCA, the Kennesaw Teen Center and many other charitable causes.
This 2013 Small Business of the Year finalist continues to grow and be innovative as challenges arise. LOUD Security Systems recently launched the LOUD Security GET LOUD Campaign to increase brand awareness in Cobb County. The company’s new initiative, Keep it in Cobb, demonstrates LOUD Security’s dedication and commitment to the Cobb community.
Business Profile
Owner: John Loud
Industry: Low voltage contractor, Residential and commercial security systems
Year Established: 1995
Location: Kennesaw
Number of Employees: 46
Percentage of Growth in 2012: 172%
Did You Know?: John Loud was a flight attendant prior to starting LOUD Security Systems Inc. in 1998!
Website: LOUDsecurity.com
Social Media: Facebook – facebook.com/LSsystems
Twitter – twitter.com/loudsecurity
