This article is number 15 in a series of profiles of the Cobb Chamber’s 2016 Top 25 Small Businesses of the Year. Check back with Chamber Ink everyday in May for a new profile on a different Top 25 Business. We will wrap up the series on June 6 with the announcement of the 2016 Small Business of the Year.
Overview
ProviDyn serves as the outsourced IT department for companies who believe in the power of a well-orchestrated technology strategy to reduce risk, improve performance and control operating expenses. Their growth has been entirely organic and their success comes from a laser focus on being the very best in their space. ProviDyn not only continues to reinvest in the business but also in their employees. They are constantly hiring high caliber employees, improving their services offerings and processes, and expanding their marketing and sales efforts.
Innovation
ProviDyn’s unique service delivery model is what sets them apart from the competition. They assign three dedicated engineers to every customer. All three Technical Account Managers (TAM) are also backed up by the service desk team. This dynamic reinforcement platform ensures seamless coverage, responsiveness and eliminates any single points of failure. The TAMs are also rotated every six months to ensure institutional knowledge about each and every client is shared with the entire pool of engineering resources.
ProviDyn is an excellent choice for companies who need personal attention not feasible with managed services providers (MSPs), and have hundreds of clients but also require enhanced security and threat management. They also offer automation capabilities, remote monitoring and management tools and ticketing and infrastructure.
Business Profile
Owner: Hamish Davidson, President and CEO
Industry: Computer Support and Services
Year Established: 2008
Location: Atlanta
Number of Employees: Full -time: 13, Sub-Contractors: 2
Percentage of Growth in 2015: 18
Did You Know?: ProviDyn donated laptops and helped build out classroom for Action Ministries. They’ve also donated computer equipment to Cure Childhood Cancer and Partnership Domestic Violence.
Website: www.providyn.com
Social Media:
Facebook: www.facebook.com/ProviDyn
Twitter https://twitter.com/providyn
